Fluffy
Vote Stewart/Colbert in '08!
If you live in Arlington County, VA, around tax time they have retired/off-duty IRS people available at the public library to do your taxes for free, yet I still go to H&R Block because I always meet the most intriguing people.
The few times I went to H&R Block I (and WW) ended up telling the guy what exactly to enter in, the person obviously had no clue about computers, forget the finer points of the complex tax code.