Some ppl can't use PC's
- Thread starter Darein
- Start date
Azrail Aleback
Hmmm
<div class='quotetop'>QUOTE(Darein @ Jul 7 2006, 06:27 AM) [snapback]92857[/snapback][/center]
75% of my customers don't even know how to find there system specs under the My Computer section! :blink:
And why do people bother buying CD-RW if they don't know how to burn them and treat them as CD-Rs? :angry: I could go on and on..
Welcome to my World!! <_<
75% of my customers don't even know how to find there system specs under the My Computer section! :blink:
And why do people bother buying CD-RW if they don't know how to burn them and treat them as CD-Rs? :angry: I could go on and on..
Azrail Aleback
Hmmm
<div class='quotetop'>QUOTE(PrOdiGy @ Jul 7 2006, 10:40 AM) [snapback]92899[/snapback][/center]
I sold Nero 7 to a guy about a month ago and he still calls asking how to use it!
Only just got him to understand the difference between CDR and CDRW
Yes but they don't come with IDIOTS guides on how to use them!! <_<
I sold Nero 7 to a guy about a month ago and he still calls asking how to use it!
Only just got him to understand the difference between CDR and CDRW
Ker-ri
|-|077i3 g4m3r (|-|i(k
The inherent problem in our field is technology is moving at such a fast pace that the common person cannot keep up with it. Companies like Dell and Microsoft cram this stuff down peoples throats to the point that they are forced to get a computer just to survive........reality break.....you dont need a computer to survive in this age...yes its easier but you really dont.
So here we have these sheep who buys a computer, puls out out the neat color coded objects and plugs them in according to the big picture sheet from the manufacturer. They plug it in say "ohhh ahhhh" and then get Raped by AOL each month for internet that they can get somewhere else cheaper but stay there cause will name recognition and it's "visually appealing"
Now here is that user giving their email to all their friends who also are clueless and start getting the joke floods (which btw is the #1 use for email in the world). Of course these sheeps friends are also clueless and send email from their infected computers to their friends and now the computer they just shelled money out for is putting along really slow and they have no clue why (I guess the indian they talked to from dell failed to tell them their computer is like a car and it needs some attention every so often such as anti virus and spyware protection)
So they call tech support (Darien this is where you come in
) who reads from a script which reins in the issues for the sheep and they are happy again (this takes on average 1 hour to complete. Yes I once did level one tech support for Microsoft) So you as a good tech suggest they get a good av solution such as norton or Mcafee. (this is also the point you make notes of how clueless people really are and post them on your blog)
So the sheep goes to visit the local software store (enter the wonderful salesman azrail) the sheep explain they need antivirus now mr az will naturally suggest Norton cause survey says (they have a good profit margin on it) of coure what he fails to tell them is that Norton is also a fat bloated and thoughly useless piece of software ever writen. Fails to tell them it will bring their new fancy $300 dell computer to it knees from the shear system requirements. He does this so they come back and he can upsell them memory for that now outdated POS Dell Dimension. They ask many dumb sheep questions as again they are un educated and look to az for advice (which i will give you the benefit of the doubt ) (here is where az gets his jollies and writes in his blog as well.)
so this is my story so far if you want to more i will gladly continue
My name is Ker-ri and I have been a Computer System Administrator for over 9 years now.
So here we have these sheep who buys a computer, puls out out the neat color coded objects and plugs them in according to the big picture sheet from the manufacturer. They plug it in say "ohhh ahhhh" and then get Raped by AOL each month for internet that they can get somewhere else cheaper but stay there cause will name recognition and it's "visually appealing"
Now here is that user giving their email to all their friends who also are clueless and start getting the joke floods (which btw is the #1 use for email in the world). Of course these sheeps friends are also clueless and send email from their infected computers to their friends and now the computer they just shelled money out for is putting along really slow and they have no clue why (I guess the indian they talked to from dell failed to tell them their computer is like a car and it needs some attention every so often such as anti virus and spyware protection)
So they call tech support (Darien this is where you come in
) who reads from a script which reins in the issues for the sheep and they are happy again (this takes on average 1 hour to complete. Yes I once did level one tech support for Microsoft) So you as a good tech suggest they get a good av solution such as norton or Mcafee. (this is also the point you make notes of how clueless people really are and post them on your blog)So the sheep goes to visit the local software store (enter the wonderful salesman azrail) the sheep explain they need antivirus now mr az will naturally suggest Norton cause survey says (they have a good profit margin on it) of coure what he fails to tell them is that Norton is also a fat bloated and thoughly useless piece of software ever writen. Fails to tell them it will bring their new fancy $300 dell computer to it knees from the shear system requirements. He does this so they come back and he can upsell them memory for that now outdated POS Dell Dimension. They ask many dumb sheep questions as again they are un educated and look to az for advice (which i will give you the benefit of the doubt ) (here is where az gets his jollies and writes in his blog as well.)
so this is my story so far if you want to more i will gladly continue
My name is Ker-ri and I have been a Computer System Administrator for over 9 years now.
Azrail Aleback
Hmmm
<div class='quotetop'>QUOTE(Ker-ri @ Jul 7 2006, 02:19 PM) [snapback]92917[/snapback][/center]
Very well -_-
:nerd:
:huh: have you been spying on me again!
Where's that webcam! :shifty:
Ker just about summed up my life
And if they buy Dell I tell them they have to go back to Dell as the muppets make it all "1 inch" smaller so only they can sell it to you. :angry:
Yep AOHELL sucks, thank you come again.
Norton is poo but we have lots of it in stock. <_<
I give them the choice. Mcafee is better. I've gone over to AVG even though I hate customers talking about "FREE" stuff.
And I don't get Jolies from it. After 5 times every 2 hours I am quite PISSED OFF! :angry:
But well put Ker
Do I have to read all that!!
Very well -_-
:nerd:
:huh: have you been spying on me again!
Where's that webcam! :shifty:
Ker just about summed up my life
And if they buy Dell I tell them they have to go back to Dell as the muppets make it all "1 inch" smaller so only they can sell it to you. :angry:
Yep AOHELL sucks, thank you come again.
Norton is poo but we have lots of it in stock. <_<
I give them the choice. Mcafee is better. I've gone over to AVG even though I hate customers talking about "FREE" stuff.
And I don't get Jolies from it. After 5 times every 2 hours I am quite PISSED OFF! :angry:
But well put Ker
Tiveria
Sheeptastic!
*giggle* Payroll support was just as fun - except instead of being stupid about their computers, people are stupid about their paychecks. (Though that's understandable. It takes time and lots of research to understand what goes into getting paid.)
Three of the worst years of my life tbh.
Three of the worst years of my life tbh.
You can actually say that 99% of earth's population doesn't know what a computer is... As Kerri says, 'SHEEPS'. The other 1% is the computer people. <Exagerating>
I remember when I was in school, most of my friends were computer geeks. I thought everybody in the world was computer savy at the least. When I got to the US (said to be #1 country in the world. Irony) Most of the people of my class DID NOT know what a computer was. To that extent :blink: There was this guy in my class, that looked at the computer like it was some rare bug, like he was waiting for it to attack him. That really was so funny. The teachers always explain everything related with computers like you would explain a child how to do something not known. "You click here, wait until is turned on and everything uploaded. Then proceed to look for this icon in form of a book, click twice with that small device by the keyboard, called mouse." :lol:
I remember when I was in school, most of my friends were computer geeks. I thought everybody in the world was computer savy at the least. When I got to the US (said to be #1 country in the world. Irony) Most of the people of my class DID NOT know what a computer was. To that extent :blink: There was this guy in my class, that looked at the computer like it was some rare bug, like he was waiting for it to attack him. That really was so funny. The teachers always explain everything related with computers like you would explain a child how to do something not known. "You click here, wait until is turned on and everything uploaded. Then proceed to look for this icon in form of a book, click twice with that small device by the keyboard, called mouse." :lol:
Darein
Retired SWG Bounty Hunter
<div class='quotetop'>QUOTE(MoobKrad @ Jul 7 2006, 09:39 AM) [snapback]92978[/snapback][/center]
Ker-ri...
Wow long post, LOL. I read it anyway. Actually I'm internet support so it's a bit different. It's more or less like that - we do some software support as well - but my employer wants me to do it all in 15 minutes... while keeping the customer happy and apparently without going insane :blink:
Yeah.. they have a high turnover rate where I work :lol:
sad but true
LOL, I'm American but it's true for most.
Ker-ri...
Wow long post, LOL. I read it anyway. Actually I'm internet support so it's a bit different. It's more or less like that - we do some software support as well - but my employer wants me to do it all in 15 minutes... while keeping the customer happy and apparently without going insane :blink:
Yeah.. they have a high turnover rate where I work :lol:
sad but true
Rankin
Active member
<div class='quotetop'>QUOTE(Darein @ Jul 7 2006, 02:05 PM) [snapback]93015[/snapback][/center]
Y'know, I'm convinced its statements like this that LucasArts used as justification for telling us there was "too much reading". Henceforth, I'm just gonna blame Darein for the NGE. Yep. */pointat Darein*. Him.
Azrail Aleback
Hmmm
The customer is their own worst enemy when it comes to maintaining a PC.
The first ever mouse in a block of wood! :blink:
The first ever mouse in a block of wood! :blink:
Ker-ri
|-|077i3 g4m3r (|-|i(k
okay darien i gotcha so you get the How come i have tons of spam? (stop giving your frickin email out to everyone) or I can't get my email, what client are you using ma'am? the ummm blue one :huh: *sigh* my heart goes out to you.
but the scariest of all my friends is the Doctors. They can be classified as sheep. I can tell you horror stories that will scare you so bad you will never go to see one again
so you get the How come i have tons of spam? (stop giving your frickin email out to everyone) or I can't get my email, what client are you using ma'am? the ummm blue one :huh: *sigh* my heart goes out to you.but the scariest of all my friends is the Doctors. They can be classified as sheep. I can tell you horror stories that will scare you so bad you will never go to see one again
Darein
Retired SWG Bounty Hunter
I had a customer last week who said he had to get to the airport, he told me to hurry to get his problem fixed. But apparently everytime I gave him a choice to do something on his own later on (easy stuff of course) he just had to stay on the line and try to rush me even more, whining about being late.
Excuse me, but if your late for the airport why the fuck call tech support? He wasn't even taking that computer with him.
Excuse me, but if your late for the airport why the fuck call tech support? He wasn't even taking that computer with him.
http://bofh.ntk.net/Bastard1.html <-- Here you go.. thats tech support how it should be lol I worked as Network Admin and did 1st lvl user support besides.. so i know how you feel lol
Uhm that link above is just a small part... here is a better link http://members.iinet.com.au/~bofh/index.html
I worked as Network Admin and did 1st lvl user support besides.. so i know how you feel lolUhm that link above is just a small part... here is a better link http://members.iinet.com.au/~bofh/index.html
<div class='quotetop'>QUOTE(Darein @ Jul 9 2006, 06:03 AM) [snapback]93344[/snapback][/center]
I asked them to do certain steps and she started giving me attitude.
When people give you attitude you have to stomp that quick or you will have a nightmare call.
I told her "I'm sorry i am asking you to do stuff that will help fix an issue which you call me to help you fix"
issue stopped. I am lucky though I support internal customers meaning employees so that is alot nicer than actual customers cause they can't be too big of jerks or they risk being canned.
In my cube i have a little cartoon up. "Tech support says the problem is located somewhere between the keyboard and my chair."
yeah today i had one person call about an issue.
I asked them to do certain steps and she started giving me attitude.
When people give you attitude you have to stomp that quick or you will have a nightmare call.
I told her "I'm sorry i am asking you to do stuff that will help fix an issue which you call me to help you fix"
issue stopped. I am lucky though I support internal customers meaning employees so that is alot nicer than actual customers cause they can't be too big of jerks or they risk being canned.
In my cube i have a little cartoon up. "Tech support says the problem is located somewhere between the keyboard and my chair."
