Advice...

Tiveria

Tiveria

Sheeptastic!
First some background...

I'm 99.9% sure I'm getting promoted in July. I've worked my ass off for the past two years. I'm the person that everyone goes to.

The piac guy was going to leave to be in a different department where long hours would be the norm. Now he's changed his mind, and going to stay.

A cust serv person sent us an e-mail asking a question. I responded giving a simple solution. He responded and said no that would be more difficult - we should do it ourselves (basically adding an address to an image. I said the bank should do it, and he said no we should.) My way - the bank does the work, and we just swap images. His way we have to do all the work.

Now I'm guessing cust serv followed me because they usually do - but still I have a problem because 1. he always wants to make changes to images. We're not graphic editors. We never have been and never will be. Also, cust serv is getting different answers from different people. we should be giving the same basic answers to things. otherwise, they get confused.

I should talk to him about it, but I'm worried I'm going to come across as a b.tch. I usually do when I'm angry. Part of me says screw it - tell my boss about him because I'm sick of it. I don't want to appear like the girl who always tattles on you when you do something wrong. But this isn't the first time. Over and over and over again. I can't tell you the amount of work I've done to fix problems.

I'm probably not going to do anything - but I'm just so frustrated. What would you do? (And please no jokes about piac - I'm serious)
 
Keep it simple, but planned, talk to him, then when it doesn't work, atleast you can say when you talk to your boss that you tried to.
Cover you back with your actions, Think it through step by step, should help you not give into your anger. Be calculated not Impulsive, theres a time and a place for that, this is not one of them.
Your acting for the good of the company, not for the good of yourself, keep that in mind, and in your words and actions.

:)

Either way Tiv, you will do what you feel is right in your heart.
 
Assuming a promotion sounds like a bad idea. That being said...

You're being promoted, he isn't. Exercise some leadership skills and give this guy the departmental beatdown he so richly deserves.
 
I walked into my bosses office one day and said "I want to be the team leader". He agreed, and we talked a bit more about what he needs and how he would have to talk to his boss and manager about it.

Then, a week or so later, we talked again, and said that my review was coming up, and he had some good news for me. Since he works over another team that does something completely different than ours, he needs a better point of contact for our group and for customer service to have a point of contact as well. Now, I said 99% sure because there is always a chance. I hate assuming anything in life. I just have a fairly good idea of what might be coming. The future will be what the future will be - I can only control my small portion of it.

The problem is that right now I DON'T have the power to do much other than act like I always have.

I'll wait a couple of days to cool off and maybe talk to him then. I just feel like he's trying to box me in a corner.
 
Talk, and be professional with the numb-nuts. Make your concerns clear, but listen (or make appear that you are listening) to his concerns. If he blows you off and just doesn't want to discuss/work with you, then bring it to his/your supervisor. Do not wait to be promoted to stick it to him, giving him to opportunity to work with you on something makes your promotion and future administration over him that much simplier.

There is a way to demonstrate professionalism and leadership without having the authority.
 
Simple don't have important communications via email, I always organise meetings, or physically talk to the individual, or on the phone. I just feel you can't get the point across in writing or via a email or letter, even though these means are nesscary sometimes.
 
I always believe in being upfront about things, but in a diplomatic and controlled way. Experince has tought me that that is the best thing. A lot of what Lethos and Fluffy said I agree with, but don't let your anger out completely, be firm, strong and upfront, and clear about what you think is the problem.
:)
 
Just a small update. Today he made two fairly large mistakes. One he was working on live on a bank before working in test and getting approval to move the forms ot live (actually he was training someone else to just work in live) Normally I wouldn't give a damn, but with what they were working on, they could affect all the other documents that bank would print (ie receipts)

The second thing was some kind of policy change we had talked about in one of the team meetings we had in the past month. It was major because it affects the way we do big projects. He acted like he got before, but when I was talking to him, it was like talking to a brick wall. I even said "don't forget we all decided this together.." and he was not in the best...

I have no issue telling him to his face that he was in the wrong. I was really really just pissed this morning because he's an idiot and thinks he's awesome. When I'm that angry, I need to vent it quickly or it'll just steam-roll, and there's a good chance I'll do something stupid. Stupid irish temper.
 
Remember camp it out Tiv, It situation in the work place, I am sad to report males get the favourable treatment, as 70% of managers are male.
 
You can never tell when your best work and greatest decisions are going to be overlooked, and when some minor error with insignificant impact is going to be magnified to look like a major blunder. People are just like that.

If I had to arbitrate this situation, I would probably look all over the situation to determine which solution established a better precedent for establishing a long-term policy on. From the sound of it, you have the initial advantage, Tiv. My initial take is that the customer service person just wanted to have the solution quickest without regard to the amount of effort required or the disruption to other activites it would entail. Managing customer expectations in that regard is part of a customer service person's job, in most cases. If the customer is really on a short fuse, then that needs to be communicated as a factor in the decision.
 
BananaMan said:
Remember camp it out Tiv, It situation in the work place, I am sad to report males get the favourable treatment, as 70% of managers are male.
Click to expand...
They say that when it comes to men and women being equal, it's going to take about 160 years before women have the same 'rights'/priviliges (being equal) as men... :huh:

A discussion for a different thread tho :)
 
I actually am finally having a great working relationship with my boss.

And I know how much of a man's game it is - especially in technology. I've been overlooked because I'm a woman - when I'm one of the fastest learners in every company I've ever been in.
 
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